Terms of Service
Effective date: October 1, 2026
These terms govern your use of trycaibs.com and any services you purchase from Custom AI Business Solutions LLC ("CAIBS," "we," "us," or "our"). By booking a call, submitting a form, or purchasing our services, you agree to these terms.
Our services
CAIBS builds and manages paid social media advertising campaigns designed to put budget-qualified design consultations on the calendars of home technology integrators. This typically includes building and managing advertising campaigns, creating ad creative and landing pages, qualifying inbound inquiries, and booking appointments directly into your calendar.
The specific scope of your engagement is whatever we agree to in writing when you sign up.
Fees and billing
Our pricing has three parts:
Setup fee. A one-time fee of $250, charged when you sign up. This covers campaign setup, ad account configuration, creative production, audience build, and funnel configuration. This fee is non-refundable, because the work it covers is performed at the start of the engagement.
Trial fee. A one-time fee of $750, charged when you sign up. This covers management of your campaigns through the 3-qualified-lead trial described below.
By providing payment information, you authorize CAIBS to charge the setup and trial fees and, if you run campaigns through our ad account, to charge the recurring weekly advertising amount until your 3rd qualified lead is delivered or until you cancel. Payments are processed by Stripe; we do not store your full card details.
About advertising spend
The 3-lead trial
Your trial is complete when we have delivered 3 qualified leads. A qualified lead is a homeowner in your service area, with a stated project budget at or above the minimum you set, who agrees to a consultation. The trial has no fixed end date, because lead volume varies by market and season. We deliver the qualified leads; you are responsible for follow-up, estimates, and closing. The trial is complete when the 3rd qualified lead is delivered, whether or not any lead becomes a sale.Advertising spend. You may run campaigns through your own Meta ad account, in which case you pay the platform directly, or through our account, in which case we charge a recurring weekly amount covering the media budget spent on your campaigns. The weekly amount is selected by you at signup and is disclosed on your checkout page before you pay.
Cancellation
You may cancel at any time. Your cancellation takes effect at the end of the current billing week, and campaigns run through the end of that week. You will not be charged for weeks after the one in which you cancel. Amounts already charged for the current week are not refunded, as that budget is committed to media already running or scheduled.
To cancel, email [email protected]. We recommend you keep a copy of your cancellation request.
Your responsibilities
For the service to work, you agree to:
Maintain accurate and current availability on the calendar we book into
Respond to booked appointments and contact leads in a timely manner
Provide any business information, photos, project images, or assets we reasonably request
Grant and maintain any advertising account access required to run your campaigns
Ensure that anything you provide to us is accurate and that you have the right to use it
Comply with applicable advertising, consumer protection, and privacy laws in your market
Leads and appointments are perishable. If you do not respond to booked appointments promptly, results will suffer, and that is outside our control.
No guarantee of results
We work toward agreed goals but we do not guarantee a specific number of appointments, consultations, closed projects, revenue, or return on investment. Marketing results depend on many factors we do not control, including your market, your pricing, your close rate, your responsiveness, and platform behavior. Nothing on our website or in our communications should be read as a promise of any particular outcome.
The 3-lead trial defines when your trial is complete; it is not a guarantee of how quickly leads will arrive, the advertising spend required to generate them, or that any lead will result in a sale.
Third-party platforms
Our services depend on third-party platforms including Meta, HighLevel, Stripe, and Google. You are subject to those platforms' own terms and policies. We are not responsible for a platform suspending, restricting, or terminating an advertising account, rejecting ad creative, changing its rules or pricing, or experiencing an outage. We will make reasonable efforts to resolve such issues but cannot guarantee any outcome.
Intellectual property
Ad creative, landing pages, copy, and campaign structures we produce for you remain our property during the engagement and may be reused in anonymized form. Your trademarks, logos, photographs, and business content remain yours, and you grant us a license to use them for the purpose of running your campaigns. Our website content, branding, and materials remain ours.
Confidentiality
Each of us may learn non-public information about the other. Both of us agree to keep such information confidential and to use it only for the purpose of the engagement. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
Limitation of liability
To the fullest extent permitted by law, CAIBS is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, arising out of or relating to these terms or our services.
Our total liability for any claim relating to our services will not exceed the total amount of setup, trial, and service fees you paid us in the three months before the claim arose. Advertising spend passed through to platforms is not included in that amount.
Indemnification
You agree to indemnify and hold harmless CAIBS and its officers, employees, and contractors from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these terms, your violation of law, or content or claims you asked us to publish on your behalf.
Governing law
These terms are governed by the laws of the State of Alabama, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Mobile County, Alabama, and both parties consent to that jurisdiction.
Changes to these terms
We may update these terms. When we do, we will revise the effective date above. If you are an active client, we will notify you of material changes before they apply to your engagement. Continuing to use our services after changes take effect means you accept them.
Contact
Custom AI Business Solutions LLC
1111 East I-65 Service Rd South, Ste 104
Mobile, AL 36606
[email protected]
(251) 289-1852